License and Activation Issues

Checking Your License Status

The VS Code status bar shows your current Mouse license state:

You can also check your license programmatically by asking your AI assistant:

"Use Mouse's license_status tool to check the current license."

Activation Issues

Symptom: After attempting to activate, the status bar still shows Mouse: Trial instead of Mouse: Licensed, or you see Mouse: EXPIRED.

Steps to resolve:

1. Verify that you are using a valid license key
2. Complete the browser-based authentication step when prompted. Activation requires signing in to bind the license to your device
3. If activation appeared to succeed but the status bar hasn't updated, reload the VS Code window (Ctrl+Shift+P → Developer: Reload Window) or restart VS Code entirely
4. If problems persist, contact support at support@hic-ai.com

Trial Expired

Symptom: Status bar shows Mouse: EXPIRED after the 14-day trial period.

Resolution: Purchase a license. After purchase, activate your license key by following the steps in License Activation.

Trial periods cannot be restarted or extended.

Heartbeat and Offline Issues

Mouse performs a periodic license heartbeat to validate your device against the active license. This heartbeat:

• Transmits only a device identifier. No personal data, no usage data, no file content
• Requires a brief Internet connection
• Does not affect Mouse's functionality between heartbeat checks

Still Having Issues?

• Email: support@hic-ai.com (response within 24 hours)
• GitHub Issues: Coming soon
• Discord: Coming soon

License activation works identically across all supported editors and AI assistants. There are no client-specific differences.