Accessing the Admin Portal
All subscription management happens through the Admin Portal:
- Sign In from any page, or navigate directly to the Admin Portal
- Upon successful authentication, you will be redirected to the main portal dashboard
- Click Manage Subscription to open the Stripe Customer Portal
You can also reach the Stripe Customer Portal from other locations in the Admin Portal, such as when updating your payment method or viewing invoices.
Self-Service Actions
The following actions are available through the Stripe Customer Portal:
| Action | Available |
|---|---|
| Upgrade (monthly → annual) | Yes |
| Downgrade (annual → monthly) | Yes |
| Cancel subscription | Yes |
| Add seats (Business) | Yes |
| Remove seats (Business) | Yes |
| Update payment method | Yes |
| View and download invoices | Yes |
Cancellation
When you cancel your subscription:
- Cancellation takes effect at the end of the current billing period. It is not immediate
- Mouse continues to work normally until the paid period ends
- You can reactivate a cancelled subscription at any time before the end of the billing period by signing in to the Admin Portal and managing your subscription
Changing Plans
To switch between monthly and annual billing, use the Manage Subscription button in the Admin Portal. The Stripe Customer Portal handles plan changes, prorations, and billing adjustments automatically.
Payment
All payment processing is handled securely by Stripe. HIC AI, Inc. does not handle, receive, process, manage, or store customer payment details.
Refunds
We have a refund policy. Please review our Terms of Service for additional details.
Need Help?
For billing questions or subscription issues, contact support@hic-ai.com. We respond within 24 hours.